Caregiver Booking
Need to make changes later?
Nothing you pick today is locked in. As soon as you book, you will receive an email with a link to your bookings, where you can change your times, your days and any of the extras you have added.
An example of the My Bookings page. Your own page shows your real bookings.
- Change a session — move the times, or add transport and extras, on any upcoming day.
- Add or drop days — book other days, or cancel one you no longer need.
- See your hours — what you have used, what is left, and what rolls over.
Common Questions
Can I change my hours after I book?
Yes. Go to your My Bookings page and open any upcoming session to change its start and end times. Your hours move with it — you are never charged twice for the same time.
Can I change the days of the booking?
Yes. From My Bookings you can drop a day you no longer need and book a different one. The booking you paid for keeps its hours; only the days move.
Can I change the schedule after it starts?
Yes. The pattern you set today is a starting point, not a contract. Change it whenever your week changes and the next sessions follow the new pattern.
What happens if I don't use all of my hours?
Nothing is lost. Unused hours roll into the following month automatically, so a quiet week or a week away is never money wasted.
What are rolled-over hours?
Any hours you paid for but did not use. They are added to your account at the end of the month and come off your next booking before your card is charged — you will see them on your My Bookings page and on this page the next time you book.
Can I add more hours later?
Yes. Book more days from My Bookings at any time. If you have rolled-over hours, those are used first.
Can I add another child?
Yes. Add them day by day in the schedule above, or on any session from My Bookings. Each additional child is $12 an hour on the hours that child is there.
Can I add transportation?
Yes, day by day. A trip of up to 15 minutes adds $5 an hour and up to 30 minutes adds $10 an hour. Longer journeys are quoted by your coordinator.
What does pet care cost?
$10 a visit, on the days you tick it. It covers feeding and letting your pet out while your caregiver is with you.
Can I cancel a session?
Unused hours roll into the following month. Nothing is charged after your specified times end. Cancel any single session free of charge with at least 24 hours' notice. Later than that, 50% of that session's cost is charged; no-shows are charged in full. Cancel monthly bookings within 30 days notice.
What happens after I complete my booking?
You pay once through Stripe, then get a confirmation email with your times, your receipt and a link to your My Bookings page. Your coordinator confirms your caregiver match shortly afterwards.